How to get NXT to send to Emails Previously Hard Bounced - HELP!

Page Jones

EDIT: Client reached out to their email provider and then Blackbaud to get the emails unblocked. Thank you for your time!

Emails going to the orgs employees hard bounced in the past, and I don't know how to get them off the NXT whitelist so that the system will send them emails again. These are working emails that are currently receiving mail. The Error was “Unknown User”. How do I resolve this?

Joe Moretti

@Page JonesWhile these may be "working emails", the reason for them being rejected is on the other end with the organization who may have something in place to not accept such emails.

Page Jones

@Joe Moretti Thank you, Joe. I thought it may be out of our hands, but I wanted to double check with the community. Thank you again!

Tom Ong

@Page Jones I am not sure if this might be any helpful. There is an “opt-in” option in NXT where you could send an email to a constituent allowing them to “opt back in” which might remove it from the hard-bounced list. It is under Marketing → Email → (Setting icon) → Email Options → Opt-in.

Page Jones

@Tom Ong
Thank you, Tom! I will have to try this out with the next mailing list ?