Electronic Bank reconciliation

We are having issues using the cash management feature. Our bank does not use the QIF format but has others available. An article in the knowledge base says the FENXT/ FE7 can accept QIF, OFX, QFX, and BAI.TXT files. Then another article only mentions QIF files. When we try the OFX file it gives error saying not supported. Does anyone know the current accepted file formats for electronic bank recs? Or what our issue may be and a remedy?

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