MFA Freezing

Nikki Statler

Hello all, we have been on about a year now and we seem to have an intermittent issue with members being able to sign in when registering for programs and event tickets. The email is initiated but the designated window to put the MFA code in just freezes and we have to close the entire window/cart. We have tried multiple browsers, operating systems, etc. It sometimes lasts for hours and in my case, I struggled with it for months which made testing web events difficult. Anyone else having issues and if so have you found solutions? Customer support is trying to help but without error codes or being able to send them more definitive information we seem to be at a stand still in finding a resolution. Any info/insight appreciated in advance.

Crystal Bruce

@Nikki Statler Hi Nikki, I see it has been about five days since you posted with no replies. I want to help you further, would you mind private messaging me your support case # for this issue? I'll look it up on my end and see where things stand. Thanks!

Nikki Statler

@Crystal Bruce Hello, actually a few folks from BB are helping and have escalated it. Thank you so much!!