Hello again! Does anyone have a process for voiding contracts in EMS? We have a half-day Toddler program and an All-Day Toddler program and we have an incoming family who already signed their contract for Half-Day but would like to switch to the All-Day Program. We are likely to accept this change because they are ADDING care, not trying to reduce the amount they signed up for. The way I have it set up is the half-day vs all-day is the grade that the student is entering so I'd have to delete all of the entering information in order to make the change and re-issue a contract. Has anyone had experience doing something like this? What are the pros and cons? Our contracts are legally binding so we'd like for the family to maintain responsibility but we are willing to try to accommodate the request.
I have also thought about the idea of issuing a non-integrated contract but am hesitant to do that approach since we already have LOTS of different versions of those for custom pick-up schedules. It might be easier just to void the current contract and re-issue a new one since they're both standard.
Also, how do you keep track of the contracts you have generated? While this is our first year using EMS, I think it would be helpful in future years to look back and see if/when we've generated a contract for a student in the past. Instead of deleting the contract can I just set it to expire at a certain date for that particular family and have record that we issued one but it wasn't ever completed?
Thanks!
Moriah
