Recover Deleted Scheduled Program

Liz ReillyBrown
Liz ReillyBrown
Fourth Anniversary
in Blackbaud Altru® General Discussions

Hi there! We've had a staff members accidentally delete an entire scheduled program twice recently when they meant to delete the program event. This means that every event scheduled under that program was also deleted! It's happened twice now. I was under the impression that if a scheduled program had active events, it would not allow you to delete it, but unfortunately that does not seem to be the case. (Seems like a big flaw to me!!) I'm wondering if this has happened to anyone else and if you found a way top recover all the events?? Also, are there ways to prevent this from happening in the future?

Comments

  • MB Wilkinson
    MB Wilkinson
    Ninth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Liz ReillyBrown You can't delete a program if it has any sold tickets (even if tickets are refunded). You CAN delete a program or any scheduled events, but the system pops up an ‘Are you sure?’ window to avoid accidental deletions. Sooo… maybe someone just needs to slow down. You can't recover once they are deleted.

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