Canceled Memberships favored over Active in exports

Catherine Perez
Catherine Perez
Name Dropper First Anniversary Facilitator 1
in Blackbaud Altru® General Discussions

Altru is consistently favoring canceled or expired memberships over Active memberships in exports. This happening in both manually created export definitions even though I am adding the “Is Dropped” filter; and on built-in reports likes member renewals. Any ideas on how to resolve this? Altru support has been unhelpful.

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  • Regina Holten
    Regina Holten
    Tenth Anniversary Kudos 5 Name Dropper Participant

    @Catherine Perez
    maybe make a sep segment or selection of all cancelled and when exporting ask (if you can in export?) to exclude anyone on that or in that segment or selection? not even sure if that is possible? following as your answers could help with other things (like email filtering maybe)

  • April SargentCouch
    April SargentCouch
    Tenth Anniversary Name Dropper Participant Facilitator 1

    @Catherine Perez
    I had this same issue recently and also didn't get a good solution from support. I found KB article 112592, it may help. It didn't really help in my situation because we are new to Altru and not all of our memberships have been recently changed.

  • Catherine Perez
    Catherine Perez
    Name Dropper First Anniversary Facilitator 1

    @April SargentCouch Do you know the name of that article? I'm not finding anything when I search for the number. Thanks!

  • Bradley Earnest
    Bradley Earnest
    First Anniversary Facilitator 1

    geometry dash breeze Not only that, but I just went through the exact same thing and support couldn't fix it either. I came upon KB article 112592; it could be useful.

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