Event set up in NXT - did not get my confirmation

Terri Watson
Terri Watson New Member
Third Anniversary Name Dropper Facilitator 1 June 2023 Monthly Challenge
in Blackbaud Raiser's Edge NXT®: General Discussions

I'm beginning to create and use NXT online forms instead of OLX. I created a free event and RSVP'd for myself and a guest. According to Blackbaud Events, I should have received an email about the event, which also should allow me to put it on my calendar, however I have not received anything. Anyone know what I am missing. Tks

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  • Alex Wong
    Alex Wong New Member
    Tenth Anniversary Kudos 5 Facilitator 4 bbcon 2025 Attendee Badge

    @Terri Watson
    Did you make sure your RE NXT can send out email on your org's behalf?

  • Terri Watson
    Terri Watson New Member
    Third Anniversary Name Dropper Facilitator 1 June 2023 Monthly Challenge

    @Alex Wong, I assumed it would send an email out based on completing the form, as OLX does. Are you saying that the individual will not receive an email when they RSVP unless it goes through Marketing in NXT?

  • Alex Wong
    Alex Wong New Member
    Tenth Anniversary Kudos 5 Facilitator 4 bbcon 2025 Attendee Badge

    @Terri Watson
    I currently don't use RE NXT Event Form, but I'm pretty sure you need to setup proper email authentication. Your event form will send out confirmation email to registrant and notification to internal staff. Being able to send these email requires email authentication. Talk to your IT folks that manages your email systems.

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