TM Contract error submitting

Coco Parham

For the first time since using Tuition Management, parents with more than one contract to submit are getting errors when trying to create their TM account or trying to submit the contract (it looks submitted by goes back to pending). BB told me parents should open one contract at a time and submit it before opening the other to submit. Has anyone experienced this?

Crystal Bruce

@Coco Parham Hi! It's been about a week since you posted this. Is there anything I can do to further assist you? I see you talked to Blackbaud support. Let me know!

Coco Parham

@Crystal Bruce Thank you! Our Business Office manager is reaching out to TM support to see what is the problem.

Crystal Bruce

@Coco Parham great! If a solution is found, can you post that solution here to resolve this thread and in case someone runs into the same issue?