Recurring Gifts not converting to NXT due to schedule issues

Shelley Bell

Good Morning ALL - We have started the process of converting our DBV RGs to NXT for automatic processing and I appreciate the hints & tips shared in an earlier post. This is a manual process since we have 2 separate BBMS accounts. Started on the smaller account first and have converted all but 25 gifts since I receive the yellow box warning that these gifts can not be converted due to “it's schedule isn't supported”. I have checked and the next transaction date is either 6/1 or 6/15/24. Does anyone have any insight as to what could be causing the error or is there a way to amend the gift to get it to convert?

Christine Robertson

@Shelley Bell Check the Start Date on the Schedule. I believe that that has to also be for the same day of the month as the gift (ie 1/1/15 will be fine for any payment due on the 1st of the month, but not for any due on the 15th).

Haley Whalen

@Shelley Bell I had a bunch of those and had to make sure the schedule date was the exact same as the original gift date.

Shelley Bell

@Christine Robertson - Thanks Christine! That did the trick. I made an amendment in DBV and the gifts able to be converted. ?

Christine Robertson

@Shelley Bell Awesome - so glad it helped!