Pre-Selected Amount on Donation Form

Justen Albright
Justen Albright
Name Dropper First Anniversary Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions

Has this recently been added? I have had to issue 4 refunds in the past 2 days because a donor types in an amount in the “Other” field, but does not select that option. Since they just typed in the amount, the charge is still being processed as the Pre-selected amount that you have to set. Has anyone else had this issue?

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Comments

  • Austen Brown
    Austen Brown Community All-Star
    Ninth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge

    @Justen Albright - I've heard of this happening before, try changing the format of the amount options to display as “narrow”.

  • Christine Robertson
    Christine Robertson Community All-Star
    Kudos 5 Name Dropper Participant First Anniversary

    @Justen Albright I don't imagine that there have been many changes to OLX of late as I believe that the focus has been entirely on the RE NXT giving page options. If you do have RE NXT, it may be worth looking at those forms to see if this is resolved there.

  • Rainee Crabtree
    Rainee Crabtree
    Name Dropper Facilitator 1

    @Justen Albright We have had the same issue. Did you find a way to resolve this?

  • Justen Albright
    Justen Albright
    Name Dropper First Anniversary Facilitator 1

    @Rainee Crabtree If you change the format of the amount options to display as “narrow” that does work. I don't think you can adjust what they look like on the page but it does resolve that issue, thankfully!

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