Broken Images on Online Giving Form

Christine Tielke

Hello - wondering if anyone else has had problems with their images not displaying on their Online Giving donation forms. We are having them display as broken images. Both files uploaded were png files.

Austen Brown

@Christine Tielke - Are you using an optimized donation form?

Christine Tielke

@Austen Brown We are have both types of form and the images are broken on both the optimized and the standard forms.

Austen Brown

@Christine Tielke - Would you be willing to share the URL of the form in the screenshot?

Christine Tielke

@Austen Brown That's a good idea. It is test page to see if we can use these forms to replace some of our other donations forms: https://host.nxt.blackbaud.com/donor-form?svcid=tcs&formId=e6a1019e-90bb-4d0d-873b-d94e75d9e944&envid=p-cPKjts3RCESSuD57E8NDNQ&zone=usa

Christine Tielke

@Austen Brown And just tested the link on my phone and it works. However, it doesn't work for me or any of my colleagues on our desktops.

Austen Brown

@Christine Tielke - The images show up for me as well (on a desktop). I wonder if it has something to do with your work wifi/computers blocking something on the form.

Dariel Dixon

@Christine Tielke Your test form opened just fine for me. I didn't have any broken image links. I'm using a PC, not a mobile device, if that helps.

Christine Tielke

@Austen Brown That is strange, but I bet you're on to something. Our IT group is pretty strict. Thank you for testing it out!

Christine Tielke

@Dariel Dixon Thank you! Thinking that it must be related to our organization's IT security at this point.