Campaigns and appeals not carrying over

Chris Cerillo

Hello, I am having trouble with my campaigns and appeals not carrying over from NXT after i click “approve” on the gift batch. When i go into the batch in RE database view, they are blank. However, they are there in the gift record. Any thoughts? thanks!

Austen Brown

@Chris Cerillo - Welcome to BB Community Forums! To confirm, when you go to approve the gift batch in web view, campaigns and appeals are listed within the batch detail?

Chris Cerillo

@Austen Brown hi Austen, thank you and exactly right. They are there and they appear when I begin entering the coding.

Austen Brown

@Chris Cerillo - Since the coding exists on the committed gifts, it seems like you've found a bug specifically for the batch record that's visible in DBV. When you run a validation report from the DBV batch record, do the Campaign & Appeal appear on the report?

Chris Cerillo

@Austen Brown it actually will not let me run a validation report or export the batch grid. It says “required missing field” and will say anything after that such as “required missing field: constituent name” and not let me do anything.

Austen Brown

@Chris Cerillo - I recommend reaching out to support. They'll be the best ones to talk to about this. Good luck!