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donor not appearing after processing

Jennifer Schmitz

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JoAnn Strommen

@Jennifer Schmitz Need more info, please. What do you mean? Donor record, gift? Are you working in db or web view?

Jennifer Schmitz

@JoAnn Strommen
Hi JoAnn, the donation was put thru batch in web, but i cannot pull up his record in data or web

JoAnn Strommen

@Jennifer Schmitz Go to db view Batch > Web View Batches and see what is there. Is the gift/record there? Did FN / LN get turned around?

Jennifer Schmitz

@JoAnn Strommen
thank you, JoAnn! no, the fn/ln are ok

J Schmitz

@JoAnn Strommen
Actually, you were correct! Thank you, thank you! I doubled checked again and his middle initial was in front of the last name. You are the best!