Non-academic departments marked inactive?

Lauren Henderson
Lauren Henderson
Kudos 5 Fourth Anniversary December 2025 Monthly Challenge Name Dropper
in Blackbaud K–12 Education Solutions™ General Discussions

Human resources alerted me to the fact that all of our Non-Academic departments (save one?) are marked inactive in Education Management. I don't believe anyone internally made the change. I am trying to communicate with Support, but the .har file they asked me to pull was too large for chat, and too large for the support inbound email server. I suspect it is related to the SKY UI update. Case number 020039786. Help please! @Jacqueline Koca @Jessi Walters @Michael Morrissette

Comments

  • Jessi Walters
    Jessi Walters Blackbaud Employee
    Seventh Anniversary Kudos 5 Name Dropper Participant

    @Lauren Henderson thanks for sharing your case number! We looped in the Support Principal for that area, so she has been reviewing your case this morning. You're in good hands and should receive an update soon (if you haven't already)!

  • Lauren Henderson
    Lauren Henderson
    Kudos 5 Fourth Anniversary December 2025 Monthly Challenge Name Dropper

    @Jessi Walters Thank you! I did receive a response this morning; I very much appreciate your help in expediting this.

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