Bug? Entire School Level - Grade levels grayed out; not letting me edit or add courses

Nathan Ong

Update: this has been resolved, as I had to have a support associate add grade levels for me (platform managers can't do it). Will leave this up for reference if anyone has the same issue.

Still, it's strange that it worked before and only recently had grade levels being an issue for the Entire School department. I'm sure some kind of update on the back end made this become an issue, but glad that support was able to resolve it.

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I have an issue where I'm trying to edit or add courses under “Entire School Level”

It gives me this error message:

However, there are no options to add grade levels. I also went to Core to see if I can add it to the Entire School level, but it's also grayed out.

It used to work before, so not sure if this is some bug on the backend. I'm unable to set up an all-school level course due to this, though I was able to do it before.

If I try to copy a course that was set up in the past under Entire School, it also returns an error and can't be copied.

Thanks for any help.

Erin Caprielian

@Nathan Ong I had what might be a related issue: I was trying to make an edit to an existing course but got an error message. After contacting Support, I learned that there was a system change and that the Grade Level checkboxes were changed to be required on Courses. If you attempt to edit an existing course (for example, trying to change the "Print on transcript" setting) where the course previously did not have any Grade Level boxes checked , Blackbaud will not allow you to save your updates until you have checked at least one Grade Level box.

(Blackbaud added an asterisk in the Course Details box to indicate that Grade Level is now required, but if you're editing another Course section like Settings, you might not even open that, so there's no way to have known that the grade level also has to be set for changes to be saved.)

I may have missed it, but I went back to look through both the Course help info and the Dec 10 announcement about the Courses and Departments refresh, but didn't see any communication that Grade Level is now required for Courses. If Blackbaud requires a field to be set before Course changes can be saved, the system should display a clear message specifying the required field(s).

Nathan Ong

@Erin Caprielian
Thanks for the information!

This is a bit frustrating because there was no mention of a change, and even though I figured it was an easy fix (adding grades to a level that didn't have grade levels before), a week after my post I'm waiting for it to be fixed as I'm unable to do this change myself without Blackbaud.

We're using Google Sheets to track attendance and they're just waiting for the course to be set up for what I originally wanted to do. But I know the fix is under way…