We processed an email blast through RE and receive bounced emails. I would like way to remove as a bulk emails that bounced for each record without having to manually open each constituent.
@Selena Chavez
If you use a do not email value from Communications/Preferences, using the Lookup IDs of the bounced email records create an import selection and via global change use that selection to add constituent solicit code for do not email.
Global change would be similar to:
@Kent Henderson I appreciate you trying to help but I am just trying to do bulk delete for all emails that bounced
@Selena Chavez discussion moved to Raiser's Edge NXT community. Thanks!
@Selena Chavez Is there a reason you want to delete them as opposed to just marking them as inactive/do not email? I think there's some benefit to keeping this data so you don't keep adding bad data over and over again. I think that might be the better avenue.
@Dariel Dixon how can I do mass inactive field for these emails
@Selena Chavezget the email's import id and use Import functionality in dbview to change the email properties (i.e. inactive)
@Alex Wong i am beginner in RE NXT you jumped a few steps. I will appreicate snapshot too
@Selena Chavezhttps://kb.blackbaud.com/knowledgebase/articles/Article/37680
BB KB goes into details of what needs to be done. if you encounter an issue in any of the steps, post here again.
Just for awareness, bounces list via the email summary shows all soft and hard bounces. You would need to process by inactivating the 'hard' bounces only. Currently there is no report to identify which emails are flag as 'hard' bounce. You can create a ticket support asking them to provide a report for bounces.
There are two IDEAS that you can vote on to have BB make it available in their future release enhancement. RENXT-I-2004: https://renxt.ideas.aha.io/ideas/RENXT-I-2004 RENXT-I-7361: https://renxt.ideas.aha.io/ideas/RENXT-I-7361
I also agree with @Dariel Dixon comment about deleting emails. I would keep it for historical purposes and you don't want to keep re-adding emails that were already marked as bad email.
