You’re Invited! Chat With Other Blackbaud CRM Users On Skype

Caroline Barnes
Caroline Barnes
Tenth Anniversary Participant
in Blackbaud CRM™ and Blackbaud Internet Solutions™ Blog
All Blackbaud CRM users are invited to Skype chat with your peers in weekly sessions starting Wednesday, March 12th, at 1-2pm ET.


While we strive to provide outstanding support, we know that YOU, Blackbaud CRM users, are an incredibly knowledgeable and valuable resource.  You work at the same types of organizations, in the same roles, using the same software.  The goal of these Skype sessions is to provide an opportunity for users to talk to each other, to exchange your ideas and share expertise!


While someone from Blackbaud will host each session, this isn’t intended to be a support channel. Of course, if questions come up about the product and we need answers, I’ll do my best to facilitate tracking down that information and follow up with the group accordingly.


We’ll discuss what topics you’d like to cover in our future sessions, whether you’d like to hear from special guests (inside Blackbaud or at other organizations), and if you’d like to further divide the group by organization type, role, etc.  If you’re unable to attend the first session, just add a comment to this post with your ideas and I’ll make sure to include them.


Possible topics include: Data Integrity, Managing Memberships, Marketing Efforts, Tracking major giving for fundraisers, Alumni relations, and Making the transition from Smart Client to Web Shell – but these are just some ideas.


Once we have a list of topics, I’ll put together a schedule and post it.  You don’t have to attend every session – just come to the ones that you’re interested in and are relevant to you.


What you’ll need: Skype. That’s it. No mic or camera. These are basically IM sessions – like our chat support resource. You’ll be typing; not talking. So for those of you who work in a loud office or in a cubicle, these are ideal.


Just download Skype and add me – carolinebarnes.bb – as a contact. I’ll put you in our Blackbaud CRM group. All you need to do to join a chat is log on, and click the group. Just log on and chat!

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