What's New In Altru 5.19

Jillian Vrba

Altru upgrades are starting soon! Here's a summary of the new features you can expect:

Send Acknowledgement Emails from Advance Sales

In the last release, we added the ability to email tickets from Advance Sales orders. Now, you can send acknowledgement emails from Advance Sales to help you communicate important information to your patrons when they make purchases.

Add an Image to the eTickets Page

You can now add an image to the eTickets page to provide your patrons with a more personalized experience. For example, you can include your organization's logo or an image that promotes an upcoming event.

New "Other" Gender Value

To help you more accurately track biographical information for your constituents, you can now choose Other when you enter an individual's gender details.

Enable reCAPTCHA for Web Forms

To protect your organization against fraudulent transactions and other malicious activity, you can now enable reCAPTCHA for web forms. reCAPTCHA provides additional security by validating legitimate users and preventing automated attempts to complete orders through your web forms.

View and Resolve Pending Online Sales Orders

To help you more quickly resolve issues with incomplete online sales orders, you can now view pending orders from the Unresolved Online Sales Orders page. Pending orders are similar to unresolved orders except they contain fewer details and are not yet linked to a payment.

Coming Soon: EMV-Certified Payment Terminal

​Blackbaud's EMV-Certified Payment Terminal solution is now available in Blackbaud Altru to a limited number of organizations. It will soon be available to more of you, and eventually, all organizations who process payments through Blackbaud Merchant Services (BBMS).


As a reminder, your organization will receive an email with the specific date of your upgrade. For more information about these features, check out the New Features Guide.

Breanne Leach

How do we get the Advance sales acknowledgements to use the acknowledgements attached to the events (same as in Web)?

Henry Petree

Hi Breanne Leach‍!  Currently, the Advance Sales acknowledgement emails will use the default acknowledgement template, we're planning to continue to iterate on this functionality which includes custom acknowledgements.  We're recommending that all of our organizations ensure that any critical information regarding attending your organization is included on both custom and default acknowledgements emails.



Thanks!



Hank

Breanne Leach

Hi Hank Petree‍! Thanks for the reply. It's such a bummer to hear that it's default only. As such, this new feature has now been rendered entirely unusable for us as every event must have a custom acknowledgement due to Zoom links.