Email designer in RE:NXT - social media icons

Kate Mills

Hello everyone. I hope someone can assist (or empathise!)

We use the email templates on RENXT for workflows, e-newsletters etc., and have noticed that when we insert the social block into the template, the social media icons when viewing in draft mode are now enormous (but weirdly appear fine when the email is sent). We haven't charged the images we are using for the icons and it has worked fine in the past.

Support are looking into it, but I'm wondering if anyone else is experiencing a similar issue?

Ellissa Chilley

We are also experiencing the exact same issue! Would love it if there was a fix as it's very difficult to work with in the editor.

Austen Brown

If you haven't already - loop in your CSM/Account Rep and share your case number. They can help advocate for your org from within BB and get your cases escalated/resolved.