Altru receipt printing delay

Chandra Engelke

We recently switched to Windows 11 and had to purchase new receipt printers. We purchased the ones that are recommended by Blackbaud. There is now a 10-15 second delay in printing receipts. This was not an issue before switching to Windows 11. Support is telling us that it is a Windows 11 issue. Is anyone else having this problem?

Lauren McDaniel

Hi Chandra! We had this issue before with a delay on receipts, especially reprints. Let me know if you are still experiencing the delay and I am happy to dig for my notes on how we were able to fix the problem. We use Windows 11 and print to Epson TM-T88V printers.

Marissa Garcia

Hi Lauren! We are also experiencing a similar issue if you could let us know how you were able to fix this issue? We use Windows 11 as well!