MAJOR ERROR: RE NXT Webview Posting into FE

Alex Wong

@Anthony Gallo

Our finance team started using RE NXT webview posting function in Nov (how did we not notice until now is concerning), we discover GL posting data being incorrect.

Our Controller opened a ticket #020716550, where it has a lot of the details.

In a nutshell, we found the posting information to be incorrectly 4X-ed the amount and the GL distribution details in RE gift record is recorded wrong.

Crystal Bruce

Hey @Alex Wong thanks for flagging. I'm going to ping Anthony to make sure he sees this post too.

Anthony Gallo

@Alex Wong I see the support case but no bug has been created yet. They are still looking for details and are trying to setup a call on Tuesday before they send it my way. Once they have what the need they will create the bug and we will take it from there.

Alex Wong

The finance Controller and I spoke to a support person after case has been escalated and provided a lot of details. You can imagine this is a major problem and our CTO will be speaking to Blackbaud CEO about this too. Thanks for heightened attention on this.

Crystal Bruce

Hi @Alex Wong - we've escalated this internally; the team is working hard to help identify and resolve the issue.

Lucy Ruiz

Our team was discussing this very topic earlier this week. We wanted to test. Thx for flagging this issue. I have saved this post to ensure we do not miss any updates. Has anyone experienced something similar?

Lee Grisham

We are also experiencing issues with the Posting in NXT. Missing huge swaths of gifts, less than 25% of the expected total, and distributions not showing on Posted gifts, which we can't figure out why.