Journals not posting in dashboard builder

Question

I have been working on dashboard builder to try and create new reports that will be more detailed than what can be seen on the dashboard. I created a report using the Budget vs Actuals by Account. I noticed that some of the journals are not pulling through to this report. Has anyone else experienced this? When I asked Blackbaud, they acknowledged this is an issue and said they will not be addressing this issue at this time.

Kevin Brazell · Answer

https://community.blackbaud.com/discussion/comment/311962#Comment_311962

the regular dashboards can't be drilled down into. The dashboard builder can. Also accounts on reports can be drilled down into as well.

Leeann Laing · Answer

I'm not sure if I'm looking at the wrong thing but the cursor does turn into a hand but nothing happens when I click on it. I previously put in a help ticket and was told you can't drill into dashboard reports, only dashboard builder reports. I am also experiencing issues with the dashboard reports not being accurate. I have put a help case in for that as well.

Kevin Brazell · Answer

https://community.blackbaud.com/discussion/comment/311931#Comment_311931

Technically you should. the catch is you need to run the report at a detail level you can see the individual account and description of account. when moving your cursor over it should change to a hand and that let's you know you can drill down by opening the account's record and click into the activity of the account