Introducing the new Blackbaud CRM Resource Center

Alison Madrigal

Managing a powerful enterprise fundraising platform like Blackbaud CRM™ means staying informed, planning ahead, and having the right guidance at the right time. That’s why we’re excited to introduce the new Blackbaud CRM Resource Center—a centralized destination designed to help you stay current, work smarter, and plan confidently as Blackbaud CRM continues to evolve.

The Blackbaud CRM Resource Center brings together the most important information, resources, and learning in one place—so you don’t have to search across multiple sites to find what you need.

One place for what matters most

The new Resource Center is built specifically for Blackbaud CRM customers and administrators, with content curated around the real questions teams are asking today. Inside, you’ll find:

• What’s new in Blackbaud CRM: Stay up to date with the latest product updates, enhancements, and release information—so you always know what’s changing and why it matters.
• Essential technical resources: Access detailed documentation, best practices, and technical guidance to support configuration, customization, and ongoing optimization.
• Cloud migration and readiness guidance: Explore resources designed to help you understand Blackbaud Cloud Operations, plan your move with confidence, and prepare your organization for the future.
• Learning and enablement content: Discover videos, training, and thought leadership to help your team build skills, adopt new capabilities, and get more value from Blackbaud CRM.
• Security and compliance updates: Quickly find important information related to security, compliance, and operational considerations—tailored to the unique needs of Blackbaud CRM customers.

Blackbaud CRM is a sophisticated, highly configurable platform—and the Resource Center is designed with that complexity in mind. Content is continuously refreshed and expanded to reflect new capabilities, evolving best practices, and what’s coming next.

As new experiences, SKY UX enhancements, and cloud capabilities are introduced, the Resource Center will be a key place to learn what’s available, how to prepare, and how to take advantage of what’s ahead.

Start exploring today

Whether you’re planning for future updates, supporting a cloud strategy, or looking for practical guidance to help your team work more efficiently, the Blackbaud CRM Resource Center is here to support you.

👉 To navigate to the Blackbaud CRM Resource Center, open Blackbaud CRM, click the ? (Help) icon in the top‑right corner, scroll down, and select Visit the Resource Center.

Join us for a guided tour in the April InsideTrack for Blackbaud CRM

Want a closer look at the new Blackbaud CRM Resource Center and how to get the most out of it? Join us for an upcoming April InsideTrack session, where members of the Blackbaud CRM Product Management team will walk through the Resource Center and show how it’s designed to support your day-to-day work and long-term planning.

In this session, you’ll:

• Get a guided tour of the Blackbaud CRM Resource Center
• Learn how to find the right resources faster, from technical documentation to cloud readiness guidance
• Hear directly from Product Management about how to use the Resource Center to stay informed and plan ahead
• Ask questions and share feedback live

Whether you’re responsible for system administration, planning future updates, or supporting your organization’s CRM strategy, this session will help you navigate the Resource Center with confidence.

👉Register for the April InsideTrack session and take a deeper dive with our Product Management team.