Query Summary Fields

Question

Anyone run into one of these? Seems to only work on query when I have summary fields used. Support did not recognize the Job ID and has not been helpful in identifying a possible cause. Not sure the Job ID is helpful…

An error occurred. Copy the ID and contact Support.

Job ID: XXXXXXXXXX

Alex Wong · Answer

when you say "Seems to only work on query when I have summary fields used" do you mean query works when you have summary field, or error comes up when you use summary fields?

I don't remember I seen you posting in Developer forum if you did play with API, then i would suggest running the query via API and see if you still see a problem

Lee Grisham · Answer

@Noah Wilson thanks, but that didn't seem to solve the issue when I tested another query with a similar Select from. Still waiting to hear back from support on next steps, but I can run it in DB view just to get the data. Just worries me as we get closer to losing access to that method.

Noah Wilson · Answer

@Lee Grisham I don't know if I ran into the exact same thing as you are encountering but I got a similar error.  The case is still outstanding, but there are a couple of things that I came across that may be helpful in the interim.  The most straight-forward way around the issue was running the query in database view rather then web view (if you have that option).  It sounds like you isolated the issue to using summary fields but, just in case it helps, one thing I found in my situation (which didn't involve summary fields) through trial and error was that the query that threw the error was using the "Select from" option to read from another query.  That other query had a few lines of "One of" criteria:  "Phone Number one of…. OR Phone Number one of… OR Phone Number one of…".  What I found was that reducing the total number of phone numbers (emails in this case) that the query was checking would allow things to run as expected in web view.  Hopefully this helps or at least helps you figure out a workaround.