Introducing SKY UX for Blackbaud Enterprise Fundraising CRM

Alison Madrigal

A refreshed, more intuitive way to work in Blackbaud CRM has arrived.

We’re excited to announce the launch of the new SKY UX experience for Blackbaud CRM—beginning with constituent records, interaction records, and prospect plans. This release marks an important milestone in the ongoing evolution of Blackbaud CRM, bringing a refreshed user experience designed to help teams work more efficiently, access insights more easily, and focus on what matters most: building meaningful relationships.

A More Streamlined Way to Work

The new SKY UX experience introduces a cleaner, more consistent interface that aligns with the broader Blackbaud SKY ecosystem. With this release, users can now:

• Navigate constituent records more intuitively with a simplified layout and improved visibility into key details
• Capture and review interactions more efficiently with streamlined workflows
• Manage prospect plans with greater clarity through improved organization and usability

These updates are designed to reduce friction in day-to-day tasks, helping fundraising teams spend less time navigating screens and more time engaging constituents.

Built for the Future of Fundraising

This launch represents more than a UI update—it is the foundation of a broader transformation for Blackbaud CRM.

By bringing core fundraising workflows into SKY UX, we are beginning to deliver:

• A unified user experience across Blackbaud solutions
• Improved performance and accessibility in a cloud-first environment
• A more flexible platform that can evolve with your organization’s needs

As we continue this journey, customers can expect additional areas of Blackbaud CRM to transition into SKY UX—expanding functionality while maintaining the depth and power enterprise organizations rely on today.

What You Need to Get Started

Customers who meet the following criteria can begin exploring the new SKY UX experience today:

• On Service Pack 42 (SP42)
• Hosted in Blackbaud Cloud Operations
• Using Blackbaud ID

These foundational elements support a more secure and continuously updated experience.

👉 See the new SKY UX experience in action in the Blackbaud CRM Resource Center.

👉 Missed the May Product Update Briefing? Watch the on‑demand recording to catch all the details.

👉 Missed the March InsideTrack session focused on SKY UX? See the recap blogto catch up on key highlights and what’s coming next.

Frequently Asked Questions: SKY UX for Blackbaud CRM

Q: Will SKY UX automatically turn on after a service pack update?

A: No. While service pack 42 enables the connection to SKY Services, SKY UX must be explicitly enabled by a system administrator. Access is granted through security roles in the admin portal.

Q: Can administrators control who sees SKY UX and when?

A: Yes. Admins can assign SKY UX access to specific users and allow them to toggle between classic and SKY UX views. This supports phased adoption and change management.

Q: Will new SKY UX updates be automatically pushed?

A: Early releases will be delivered automatically. Later in the rollout, Blackbaud plans to introduce controls that allow customers to test and approve new SKY UX features in non-production environments before enabling them in production.

Q: Will existing Page Designer configurations and custom tabs work in SKY UX?

A: Initial releases will not display Page Designer configuration but support for existing configurations—including custom tabs, sub-tabs, and user-defined data lists—will be honored in SKY UX automatically. Changes made in classic view will appear immediately in SKY UX.

Q: Will existing customizations work in SKY UX?

A: Initial releases will not display customizations, but support for customizations is being developed alongside our Early Adopter Program partners. We will be releasing tools and documentation for migrating infinity SDK customizations to SKY UX later in the year.