July 2026 - Frequently getting logged out of Blackbaud

Erin Caprielian

Has anyone else experienced random logouts from Blackbaud this month? Several times a day we are logged out with no warning. It does not return to where we were prior to the login, so we often lose work we were doing. We use SSO but are not being logged out of anywhere else, just Blackbaud. Wasn't sure if this was related to any summer updates?

Shirl Clayton

Yes! It typically happens when I change tabs within Enrollment Management.

Erin Caprielian

Thanks @Shirl Clayton … I haven't figured out a pattern yet but I do sometimes have more than one tab of Blackbaud open so it might be related to the tabs. Hoping they can fix it soon!

Shirl Clayton

Have you submitted a HELP ticket? If not, I will.

Phyllis Armstrong

Yes! Randomly logging me out, even in the middle of doing something, so it is not the "time out" situation I have had if I have been idle for an extended period. I have not been able to find a pattern, either. Very frustrating to have to start over on whatever I was working on.

Veronica Zermani

Yes, various schools have tickets open for this issue. Support is telling me they can't move forward without a log of when and where in the system this is happening. Unfortunately, I haven't kept a log of when it's happening, but it doesn't seem specific to one area.

Here is my case number: 020955063

Catherine Druhan

Yes! It has been terrrible lately logging out our counselors while they are in the middle of building a schedule and they loose all their work. Sometimes it freezes and won't let them save and they have to go out and come back in and loose everything. It's very frustrating.

Casey Walters

It happens so often! I wondered whether it was our school or Blackbaud. It is so frustrating when it happens in the middle of a very detailed project with many steps to complete, and then it doesn't return you to where you were. I haven't noticed it happening in a few specific areas. I am in and out of Core, Admissions, Enrollment Management, Tuition Management, and Extracurricular every day in the summer.

Jessica Sellman

I thought it was just us and was possibly our firewall, because Google randomly logs us out occasionally too. I will need to try to log when it happens.

Felisa Felsenthal

I have had the same thing happen to me. It happened yesterday while I was promoting grades…

Crystal Bruce

Thank you to everyone for posting and letting us know this is happening. I'll review the support case and raise this issue up to my team for review!

Maria Hines

I opened a ticket last week, but couldn't provide dates/times, etc., so I just had them close the ticket. I was doing a lot of heavy duty data entry and it was very frustrating.

Mary Stanton

I have also seen an uptick in these log outs again. It seemed to improve for a while, but definitely has been happening more frequently again in the last month or two?? I have not been able to find a consistent pattern either but typically do have multiple tabs with Blackbaud products open (ie. Core, EMS, Tuition Management). At some point it seemed that having RE NXT open may have been the culprit, but the logouts in the last month or so, I didn't have RE NXT open. Being literally in the middle of using one of the tools and it logs you out is beyond frustrating but I also can understand support not being able to help as it is hard to document and replicate the exact scenarios.

Veronica Zermani

They told me having multiple windows open can be the cause. If one window has been inactive for an extended period of time it will log you out of all of them. I've stopped working with multiple windows open, even though it's not as convenient, but am still logged out more frequently than usual.

Catherine Druhan

We have not had multiple windows open when knocked us out mid task.

Vicky Lopuchowycz

Yes! It's incredibly annoying and is so random.

Jessi Walters

Thanks for chiming in everyone! I'm going to connect with the Support Principal for Core to make agents aware that we need to gather more data. If you've been active in the system but kicked out, please contact support and tell us

1. where you were,
2. what you clicked on (if anything) when you got kicked out, and
3. where you land when you click the button to sign back in.
4. whether any additional tabs are open on any Blackbaud page (in Education, RE, FE, BBMS, community, etc.)

We can identify the pattern if you just tell us what happened for you :)

Jean Sudduth

Yes, experiencing this daily. Most recent one today I was moving between Education Management and Enrollment Management and it kicked me out and wanted me to log in. In addition, getting kicked out when not active - but the time not active is not long at all. Started in the past month.

Teresa Gravely

Hi Jessi,

We've experienced the same issue, case # 020935654.

Amanda Lietman

It's been a real problem since an update on July 8, I believe. I frequently lose work in the middle of something because I'm forced to log in again, even though I did so way less than 90 minutes prior and have had no significant inactivity. I'm submitting a ticket today as several staff have complained. I'm sure we'd have many more if it weren't summer.

Felisa Felsenthal

I have also been experiencing frequent log outs for at least a month. It has happened in core, enrollment management and academics. It is very annoying.

Kimberly Fradelis

This is still an issue! Yesterday, I was logged out twice during the day while actively working. Once was when I clicked the master schedule popup window, and the other time was when I was deep in Grading Lists. When it bounced me, I lost all the filters I had set and had to start over.

Geoffrey Goodfellow

My users are really complaining about this, and I also experienced yesterday two different times where I was actively data-entering information on a record and mid-type it just boots my out. I have created a case with Support, and they indicated that this is known problem and that they would attach my case to the existing ones.

Erin Caprielian

@Jessi Walters Hi Jessi! Would you have an update on this from Blackbaud? Thanks!

Jessi Walters

Hey all! Because the issue is so sporadic, developers are having a difficult time reproducing it and identifying the root cause. We've added more logging around authentication and session management to give us more data to work with. Logins grow exponentially this month every year, so it has lots of attention internally. Thanks for your patience; I know it's frustrating!

Sondra Berry

This happened before several years ago, and Blackbaud was able to fix it. I wonder if whatever they did then could be done again.

I've had it happen while I have multiple windows open in Core. I have one or two open with pushpages and another tab open with something else in Core. While actively working on the pushpage, one of the other tabs expires and wants me to sign in again, which then causes all the others to change to the login screen, throwing me out of the things I was actively doing. I am a Platform Manager, and it also happens to the other Platform Manager (our registrar) while she is doing things in academics, such as schedules and rosters.

Veronica Zermani

This has been happening all summer for me. Most recently yesterday while reviewing profile changes. I was actively working in the profile changes window, when I clicked on a user's name, the new window that opened to that user's profile logged out and went through the login loop again. It doesn't happen every time, but it's pretty frequent.

Kamala Qalandar

This happens to us when entering Learning Profiles, which sometimes require a lot of time and information. Everything gets lost - as you can imagine, this is very frustrating for our office of academic support. We can't identify a pattern. Sometimes it happens, sometimes it doesn't. Logging out and logging back in right before starting sometimes helps, but not always.