Altru upgrades are starting soon! Here are the latest changes in version 5.38.
Manage Web Form emails from one location
Administrators can now manage the Forgotten Password Request email template directly, without having to contact Support. From Web, User registration settings, select Set up forgotten password email to customize the branding, organization details, subject, body content, and help text that patrons receive.
Under User registration settings, you can also manage the MFA verification code email and the email sent when a user changes their email address.
For more information, see Edit user registration settings.
Longer expiration for Group Sales payment links
Based on feedback from the Altru community, payment links generated for Group Sales now expire after seven days instead of 24 hours. The longer window gives patrons more time to review their order and complete payment, so you don't need to resend as many expired-link reminders.
If your organization needs a different duration, contact Support to request a configuration change.
Tip: If your Group Sales payment reminder or link email includes wording such as "Expires in 24 hours," update the template to match the new seven-day expiration so patrons receive accurate information. For more information, see Email a Group Sales Payment Link.
Performance improvements
To deliver a faster and more efficient checkout experience, this release includes performance enhancements for Advance Sales and online transactions. We've optimized checkout performance, providing a faster and more reliable purchasing experience for both online and Advance Sales transactions. Improvements to cart and payment processing workflows speed up the Advance Sales checkout, reducing delays during purchase completion.
What's New in Online Giving
Pre-fill gift amounts with URL parameters
To create a more personal experience and help donors get started with a suggested giving amount, you can now pass gift amounts directly through a donation form or webpage URL. To use a gift amount parameter, configure the applicable gift type on the donation form. Supported gift types include one-time gifts, recurring gifts, and pledge amounts. To make URL creation easier, use the link builder to generate the correct parameters automatically.
Set payment start dates that match your campaign on Standard Donation Forms
Standard Donation Forms now let you set a start date for recurring gifts so they align with a campaign launch. When you set a start date, donors can only schedule their first payment on or after that date without risking charges before your program begins.
Recapture lost gifts from donation forms
To increase completed gifts and improve conversion, activate the Abandoned donation reminder in Website components. The reminder prompts donors to complete their gift when they return to your website. This nudge helps recover incomplete donations and tracks how much you recapture.
Recurring gifts default to Monthly for Standard Donation Forms
New Standard Donation Forms now default to Monthly when you enable recurring gifts, reducing setup time and aligning forms with recurring giving best practices. Monthly is selected automatically in the configuration, and the recurring gift label updates to Monthly. When Monthly is the only enabled frequency, the frequency selector on the form is hidden from donors to streamline the giving experience. Existing forms remain unchanged.
Find the best branding card more quickly
Optimized Donation Forms includes an enhanced branding card selector that helps you search, preview, and create branding cards in one focused experience when you build or edit a form. You can review the options in context and apply the correct branding with fewer steps. Previously, the selector showed only card names, which made it harder to evaluate your selection.
Identify how donors give and which donation forms drive results
Now, Overview from Online Giving brings key insights together so you can quickly understand donor behavior and donation form performance in one place. Review Payment methods to see which payment options donors use across your donation forms. Focus on the methods that make giving easier and more effective. Next, view the enhanced Top performing forms list to compare results, identify trends, and review your five highest-performing forms at a glance.
Issues Resolved
Description | KB |
|---|
This fix resolves an issue that caused delays and loading when accessing the create order tab within Advance Sales. | 208783 |
This fix resolves an issue that prevents existing Memberships and Tickets from updating their price when added to a registered patron’s cart. | 133413 |
This fix resolves an issue that caused the Pledge receivable report to show a balance for a paid off pledge when a single payment was used to pay for multiple pledges. | 207572 |
This fix resolves an issue that caused text in Acknowledgement letters to default to size 11 in Microsoft Word when exporting from Altru. | 189356 |
Updated KBs:
