Online donation receipts - concern about duplicate emails

Question

Now that donors can (finally - yay!) receive a link to their PDF receipt in the Thank You email (both created and edited from the Receipts area under Gifts), how does the "Thank you email" in the Confirmation tab of the individual donation form designer fit in (see screenshot below)? It seems redundant now but it's not optional. I don't want our donors getting multiple emails.

Jordan Wells · Answer

I also find this confusing. If the new Thank You email can already include the PDF receipt, having a second required email setting on the donation form feels redundant. Ideally, the form designer should let us disable that email or clearly define which one takes priority so donors don’t receive duplicate thank-you messages.

Amanda Darlack · Answer

Thank you @Vincent Tack! We have still been operating out of Online Express so the receipt manager of RENXT is still new to me. I appreciate your helping me understand the distinction between how that works vs. the emailed confirmation/receipt on the donation form designer.

Vincent Tack · Answer

Hi @Amanda  Darlack ,

The thank you email in your screenshot is the only email that donors will be getting.

The link to the pdf will automatically be put in the section of the 'transaction details' if you select to have the pdf receipt as part of the thank you email.

As their gift will automatically be marked as 'receipted', they will not show up on the receipt manager part of RENXT anymore and so they won't receive a separate 'receipt email'.

Hope this helps.