This is our first year managing our Open House registration through the Event Registration module, and I can't seem to figure out the difference between Sign Ups and Registered.
I know that Sign-ups are "The total count of attendees signed up across all registration options. Includes all statuses (registered, attended, canceled, and did not attend)" and Registered means "The total count of attendees signed up across all registration options that have not been marked as attended, cancelled, or did not attend". Uh…clear as mud, but ok…
Where I'm getting confused is on timing. I see that I can check-in attendees from either the Sign-Up list or the Registered list. So is there a benefit to using one over the other? Also, do I need to process registration forms before the event or can this happen afterward?
Also, while testing the registration process, it appears some users are getting a confirmation email (with QR code) immediately upon submitting their form, but others are only getting the confirmation email after the registration form has been processed. Is there a system trigger that determines when an attendee gets the email? We want our attendees to bring their QR code with them to speed up the check-in process, so we need to be sure they're actually receiving the confirmation email.
Sorry for all the questions, but I've read through the Help files and, well, they're a little less than helpful!
Any insights you can provide will be greatly appreciated!
Thanks!
