Blackbaud’s Product Update Briefings are coming up November 18-20. These sessions highlight the latest updates and give a sneak peek at what’s coming next, including features based on ideas from our awesome community! Sign up today, watch the briefings, and let us know what you think, what got you excited, or any other…
Hi all, We've had a few instances where a donor wishes to be truly anonymous, e.g., the participant has no method for seeing who gave a gift. While we have been able to avoid sending auto-responders and keeping the name as 'anonymous' on the donor scroll in the participant's public fundraising page, we haven't found a…
When it comes to auto-responders for our donation and registration forms in LO, my organization has always used bracket syntax for the HTML versions and XML syntax for the plain text versions. The people who originally made these decisions have since departed, and I am curious if anyone knows a potential reasoning behind…
Hi everyone, I’m working on integrating Luminate Online TeamRaiser with Drupal using the CRTeamraiserAPI. I need to fetch all participants for a specific TeamRaiser event using only the fr_id. My event setup: The event has no teams All registrants are individual participants I need to retrieve the full list of participants…
We are using Luminate Online Web Services (SOAP) to build a local data warehouse for reporting purposes. In the user guide documentation, Blackbaud recommends using synchronization and GetIncrementalInserts, GetIncrementalUpdates and GetIncrementalDeletes methods, however there are persistent synchronization issues, that…
Is there a REST API endpoint in Luminate Online that allows deleting constituents? We have around 4,800 records that need to be removed, and we have key identifiers such as email address and Member ID available in an Excel file.
I wanted to share this Chrome bookmark I put together that, in a very limited way, accomplishes what Noah Cooper's Chrome extension, "LO Page Finder" used to do before it was deprecated (if you're on a give.choa.org page, click on the bookmark and it takes you to the LO admin page of the project you're looking at). If you…
Hi! No matter what I do. No matter how I try. Even when my admin sends me it…I NEVER receive my password reset email. I have no way of contacting anyone at Blackbaud. Can someone help me???
We are using LO Web Services to build a local data warehouse storing LO data used for reporting. I've recently run into a problem, where a constituent record (X) of a Team Raiser participant was determined to be a duplicate and merged into another record (Y). However, the duplicate record X, prior to the merge, had gifts…
Hey there, everyone. Come checkout the latest Product Update Briefing (PUB) for your Blackbaud product happening November 18-20, 2025. Register at https://www.blackbaud.com/product-update-briefings/registration and spread the word.
I’m seeing a sudden and significant spike in clickthrough rates (CTR) across all of our campaigns, and I’m wondering if others are noticing the same. For example, a recent report shows a CTR of 23% when the campaign averages 1.8%. When I looked closer, I found that many recipients appear to have clicked every link in the…
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