Best Of

Re: SKY API Documentation Feedback

@Daniel Maxwell
Thank you! I'll get this broken link fixed.

Lindsey Rix

1

Email Marketing for Hard and Soft Bounce

hi, to my understanding that the only way to view hard and soft bounce from Email Marketing and create a constituent list. But there is no column to specify hard and soft bounce. This is time consuming to go through each record depending on how many there are and click on the Email History Tile.

For those that are hard bounce, am trying to delete those from the constituent record in NXT or database view as it is not needed. As for the soft bounce, we will keep it so it can keep trying to send it, after a month it will be deleted from the constituent record.

Am very surprised that there is no query to pull that list and hoping BB will come up with something that is very useful and straightforward. Another option in Email Marketing, when click on bounces, a flyout appears, how about adding the column stating bounce type such as hard or soft and when a constituent list is created, it appears there which would make things much simply to work with. Same applies to recipients, opens and clicks as well.

Let me know

Shawn Jacobson

1

bbcon 2025 Keynote Speaker Announced!

The 2025 keynote speaker was announced today! If you missed the announcement, here it is!

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We are welcoming best selling Author and Organizational Psychologist, Adam Grant, to the mainstage. Are you a fan? Has Adam had an impact in your life? Share your excitement in the comments below!

Crystal Bruce

3

Re: New Spouse Record - Best Practice

@Courtney Buzzell Welcome to the BB Community forums.

Actually it can vary for us.
New spouse record and they just got married, we would do future gifts.

If it's a new ‘spouse record’ because per our procedures the spouse needs their own record and they have been married for a length of time, we would SC past giving as well.

JoAnn Strommen

2

Re: Alumi Logging In: Converting Email Addresses from School to Personal

@Jennifer Miller
We are a google school, so our students login using their school email account.
We inactivate their school gmail accounts in Dec, allowing them time to gather any google docs they may still want after graduation. We do not use the Alumni “portal”. Our alumni engagement committee uses other means to communicate.

Julie Horvath

1

Get Ready for an Enhanced Checkout Experience

Blackbaud is excited to share that an enhanced checkout experience is coming soon to your Standard Donation Forms and Event Registration Forms!

These updates are designed to enhance the giving experience for your donors while making things easier for your team.

What’s Changing?

Here’s what you can expect:

A Better User Experience: The new checkout is dynamic, secure, and PCI v4-compliant—ensuring a smooth and trustworthy donation process.
More Payment Options: In addition to Apple Pay, PayPal, and Venmo on forms, donors and registrants will now be able to give using GooglePay. This flexibility gives donors the choice to easily use their digital wallets for a more familiar payment experience.
Pay for Recurring Gifts Using Digital Wallets: This is an option for donors on Standard Donation Forms; previously, only credit cards or direct debit (United States only) could be used for recurring gifts.
Refreshed User Interface: The new checkout experience has a similar flow for your donors and registrants, with fresh new styling. For donation forms, payment selection will now always occur within the payment modal, so all payment methods—from credit card to wallets to Paypal—display on the same screen.
No Downtime: Scheduled payment downtime will now be minimized. This transition will not interrupt your ability to accept donations.

What You Need to Do

Before July 8, to continue offering Apple Pay for both Standard Donation Forms and Event Registration Forms embedded in your website, you’ll need to re-verify your payment domain in the Blackbaud Merchant Services Web Portal. This will require a file verification process with your web server. Note: If you already have set up Apple Pay for Blackbaud’s Optimized Donation Forms, no further action is needed.
For instructions on how to do so, visit this help file.
All your existing Standard Donation Forms and Event Registration Forms will be moved to the new Checkout experience upon release, and new forms will use the new experience. No further action is needed.

A Quick Tip

If you haven’t seen these changes yet, don’t worry; they’ll be rolling out more broadly throughout July.

We’re here to support you every step of the way. If you have any questions or need help preparing, feel free to reach out to Customer Support.

Mike Simmons

1

What's New in Blackbaud Grantmaking™ - June 24, 2025

Read on to learn more about the latest additions in Blackbaud Grantmaking.

You now have the ability to post requirement forms to the new portal for applications that were not started in the new portal. Choose your list of requirements. Once selected, select Publish to web and it will provide you with two options.

Publish existing application for an application that exists in the new portal.
Publish to manual application for applications that will continue past the Legacy (IGAM) portal when users are putting in a manual request.

Additionally, the ability to publish status updates may have affected some customers. An update was made and statuses should now be publishing correctly for all customers.