Best Of
Re: How long should it take for a response if I sent an email to conference@blackbaud.com?
OK I may have found my own problem - In doing the Bingo I finally came across a log in link - vs register (or this was just fixed - maybe)
Perhaps if that was more prominently placed it might save some of us :)
Re: Fundraiser Performance tile on home page is inaccurate
This tile is pulling based on the data on the gift vs. who is assigned to the constituent. This page may be helpful in understanding it and trying to analyze what is being counted.
To test this - I used the instructions on that page to view gifts from constituents assigned to a particular solicitor and I could see that there were gifts from her people but the gifts were not credited to her. Upon updating one of those gifts in database view to give her the credit, the amount on the tile changed.
Please note that there is a delay in updating the gift in DBV and seeing that reflected in the Unified View.
Re: The Beating Heart of Innovation: Your Guide to the bbcon Expo Hall!
I love spending time in the expo hall - not only to see what vendors are out there, but also to network with other BB users! Excited to see more dedicated expo hall time!
Re: Share: What sessions are you most excited about and why?
"I have some data - now where do I put it"
Looking forward to that session because … well its the one I am doing 😉
Bus also looking forward to breaking up with database view.
Re: 2025 BBCON Session List
That's a really interesting idea! I'd also suggest tuning in for Prenger Solutions "BBCON insider guide" webinar on 10/2 (The PSG Insider's Guide to bbcon 2025 - Prenger Solutions Group) I've found it to be a great resource in planning my schedule for BBCON! @Austen Brown @Stacy Cope
The Beating Heart of Innovation: Your Guide to the bbcon Expo Hall!
The Expo Hall is the beating heart of innovation at bbcon! Year after year, participants tell us that the connections and inspiration found here are unmatched. We’ve listened to your feedback and understand how important it is to have dedicated time to explore the Expo Hall without missing out on valuable sessions. That’s why we’ve made it a priority to ensure you have more opportunities to discover the latest solutions, engage with partners and Blackbaud experts, and spark those game-changing conversations that can only happen in this dynamic, energetic space. Plus, let’s not forget—there’s plenty of fun, creativity, and, of course, fantastic swag awaiting you.
Dive in and make the most of every moment! But don’t just take my word for it; take a moment to hear top tips for getting the most out of the bbcon Expo Hall from fellow customers and sponsors.
Prioritize Innovation
The Expo Hall is where energy meets opportunity. With more dedicated time built into the schedule—and new additions like Braindates happening right in the hall—you’ll have space to connect with the people and ideas that matter most.
“It can be super overwhelming and at past bbcons I’ve missed some things because I packed my schedule so full... I suggest setting time aside to visit the expo hall and meet the people you’d like to partner with for your product.”
— Hallie Guiseppe, Alvernia University, Blackbaud Community All-Star
“If there are specific vendors you want to see, make sure you look at who will be there. Plan out who and what you want to see beforehand.”
— Dan Snyder, Bennington College, Blackbaud Community All-Star
Discover What’s Possible
Whether you're exploring booths (don’t forget to stop by the Community & Advocacy booth to say hello!), engaging with partners, or catching a session in the Demo Theater, the Expo Hall is designed to help you uncover new solutions and spark fresh ideas.
“Conversations with Blackbaud partners offer insights into new trends and breakthroughs that can benefit your organization in unexpected ways. Even if you're not looking to invest in another app, it's worth exploring what's possible—you never know what might spark a new idea.”
— Austen Brown, Prenger Solutions, Blackbaud Community All-Star
“We’re all here because we care about making a difference. So don’t be shy—ask us what gets us excited, tell us what challenges you’re facing... Sometimes the best connections start with a simple, ‘Hey, what do you all do?’”
— Justin Goodhew, Trellis Social Enterprise Inc.
Let Curiosity Lead the Way
Some of the most impactful moments come from the conversations you didn’t plan. Stay open, ask questions, and let curiosity guide you—you never know what shortcut or spark you’ll uncover.
“Treat booths like first dates — ask good questions and don’t be afraid to walk away... Some of the best advice comes from the conversations you didn’t plan to have.”
— Shweta Ann Mathew, Almabase
Celebrate Creativity (and Swag!)
From playful booth experiences to interactive engagements, you’ll find space to recharge while soaking in the vibrant spirit of Philly. And yes, there’s fantastic swag to discover along the way. Come for the innovation, stay for the fun.
“I generally go to the Expo Hall when there is an event taking place... It’s great for swag and usually vendors are giving away anything they don’t want to bring back on the plane!”
— Sunshine Reinken-Watson, Barker and Scott, Blackbaud Community All-Star
“If this is your first expo hall, you are more inclined to take more swag... Think wisely about what you take so you don’t end up with too much.”
— Elizabeth Johnson, The Putney School, Blackbaud Community All-Star
“I’ve become an expert at packing swag... Pro tip: try packing your pens in your mugs.”
— Carlene Johnson, Next Level Services, LLC., Blackbaud Community All-Star
Your Turn: Share the Spark
Whether it’s a conversation that changed your perspective, a demo that inspired a new strategy, or a swag item you still use today—we want to hear from you! Drop your favorite bbcon Expo Hall tip or memory in the comments below and help others make the most of this vibrant, high-energy space.
Re: Share: What sessions are you most excited about and why?
@Angel Lawrence I am selfishly looking forward to my first BBCON presentation with my amazing co-presenters @Sara Niemiec and @Elizabeth Johnson-
Re: Ducks on cruise ships ... what about bbcon?
omg that’s fun! Haha. Hmm, something that suggests database. What about green circles? Jk.
Re: Blackaud support
We are having the same, negative experiences with support. Like Mary mentioned, I used to know the names of the support people assigned to our area/product and knew that if I saw one of them on the case, I would get an answer/resolution. Now when I open a case, it is rarely resolved during the initial chat/call and I often get asked if I've done x, y, or z — all of which I already indicated in my response form that I did before opening chat. The initial AI bot is not helpful and just delays the help that I am looking for. I have been using the system for over 5 years and did the initial implementation on our campus. I know many of the quirks of the program and the unexpected places that you sometimes have to look within the system. If I am opening a support ticket, it is because something is truly not working. I find myself less and less likely to reach out to support because the level of help has declined.









