We've implemented a 3% Credit Card Processing Fee for online sales. But it doesn't apply to donations or Special Event registrations. Anyone know if there's a way to rig it so it will apply to Special Events?
Hi there! We've had a staff members accidentally delete an entire scheduled program twice recently when they meant to delete the program event. This means that every event scheduled under that program was also deleted! It's happened twice now. I was under the impression that if a scheduled program had active events, it…
When I initialise my webform from the bbox init for the first time, the form loads and behaves as expected. When I leave the page, and subsequently revisit the page (using nextJS routing) as a single page app the form messes up. It loads all the scripts everytime the page is visited. Is there a way to prevent this?
Hello! We have an annual Faerie Trail event in which we need people to 1) register to get a site to build their home 2) set their installation date and time 3) set their breakdown date and time It would be easier if people could register for all 3 at once, but I'm not seeing that as a possibility thus far. Does anyone have…
Hey everyone, I'm currently setting up a Special Event and have been asked to make it members only for the initial ticket sales. I know that I could do this if it were a Scheduled Program, but is there any way to change eligibility on Special Events?
Hi, Is anyone else having issues with the minimum donation amount on web forms? Prior to 5.30.412 our minimum was $1.00. This was effective across all donation forms, including the additional donation at checkout. We've seen some $0.01 donations come through. We all know lowball transactions are commonly used to test…
Hi there. Trying the Query API I always received a 403 error. Do I need specific permissions to connect to this API and get results. I am trying to get query list by using GET Query list (PREVIEW). Thanks in advance,
My question is if someone makes a purchase and at the same time makes a donation does the receipt have to list the amount of the taxable portion below* or can we just add our EID number to the bottom of the receipt and not have tax language. The donation would be listed above. Our shelters has a new software and donations…
Hello, are there any museum users who are struggling to get adequate support from Blackbaud? We are trying to figure out how to elevate requests for assistance with specific issues that cannot and have not been adequately addressed through the support services functions for customer success or customer support platform.…
Hello, I work as an administrative assistant/lead receptionist at an art museum and am wondering if there is a way to input daily attendance information into Altru such as those entering the upstairs/downstairs galleries, the school and the lobby on an hourly basis?
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