I previously used Blackbaud's CRM product that is built on basically the same platform as Altru and was surprised that I don't see any functionality to manage Named Giving Opportunities. If you're not familiar with them or call them something else, let me give a quick recap: Some organizations use these as a Fundraising…
Hello! I've noticed that when I'm manually adding a new constituent, the software automatically assumes their gender/sex based on the first name (and, it only has binary options). Is there a way to stop it from doing that? I couldn't find anything in the settings. We would prefer to leave that field blank for the…
We've implemented a 3% Credit Card Processing Fee for online sales. But it doesn't apply to donations or Special Event registrations. Anyone know if there's a way to rig it so it will apply to Special Events?
Hi there! We've had a staff members accidentally delete an entire scheduled program twice recently when they meant to delete the program event. This means that every event scheduled under that program was also deleted! It's happened twice now. I was under the impression that if a scheduled program had active events, it…
When I initialise my webform from the bbox init for the first time, the form loads and behaves as expected. When I leave the page, and subsequently revisit the page (using nextJS routing) as a single page app the form messes up. It loads all the scripts everytime the page is visited. Is there a way to prevent this?
Hello! We have an annual Faerie Trail event in which we need people to 1) register to get a site to build their home 2) set their installation date and time 3) set their breakdown date and time It would be easier if people could register for all 3 at once, but I'm not seeing that as a possibility thus far. Does anyone have…
Hey everyone, I'm currently setting up a Special Event and have been asked to make it members only for the initial ticket sales. I know that I could do this if it were a Scheduled Program, but is there any way to change eligibility on Special Events?
Hi, Is anyone else having issues with the minimum donation amount on web forms? Prior to 5.30.412 our minimum was $1.00. This was effective across all donation forms, including the additional donation at checkout. We've seen some $0.01 donations come through. We all know lowball transactions are commonly used to test…
Hi there. Trying the Query API I always received a 403 error. Do I need specific permissions to connect to this API and get results. I am trying to get query list by using GET Query list (PREVIEW). Thanks in advance,
My question is if someone makes a purchase and at the same time makes a donation does the receipt have to list the amount of the taxable portion below* or can we just add our EID number to the bottom of the receipt and not have tax language. The donation would be listed above. Our shelters has a new software and donations…
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