Hi all, I am wondering if Blackbaud has any sort of geofencing or a trusted computer / IP address list so that people cannot access their Altru accounts outside of our museum. Any thoughts or feedback would be greatly appreciated!
Hello, I would like to batch upload into Documents and Interactions. Does anyone know if this is possible and if so, which Batch Template to use? We would like to upload personal interactions - in this case, it is personal notes on communications, but in the future, it could be phone calls or emails sent. Thanks, Tamara
Has anyone discovered a work-around to create “unlock codes” to limit ticket purchases to specific non-member groups? Within a program, we'd have one or two events that are restricted to Corporate sponsors (without individual memberships), so purchasing tickets would require a code. The functionality is similar to a…
Hello, I am wondering if anyone else who uses Tableau to consume Altru ODATA endpoints has experienced this issue: * Tableau fails to extract data from an Altru Blackbaud location, failing with the following error: This error seems to affect Tableau Cloud (Tableau Online), Tableau Desktop 2023.2 and Tableau Bridge 2023.2.…
When doing so it pulls in the foundation/giving fund and the actual donor that initiated the gift. How do I avoid this?
I am having trouble fine tuning my query and export for our renewal donor pledge forms. I need the following information for the merge document: * Constituent ID * Branch Affiliation * Name * Preferred First Name * Organization Contact Name (if applicable) * Contact Phone Number (if applicable) * Address * Email * Phone…
Hi everyone, We are in the beginning phases of our Altru implementation and are well-known in our community for providing school group field trips. In our busiest times of the school year, we can handle anywhere between 2 and 6 schools (and their subgroups) all moving around the different locations of our building for…
Is there a way to run a Group Reservation Query that would show each reservation as one row in the spreadsheet with the different price types in different columns? Right now if a Group Sales reservation has 3 different price types, it shows as 3 rows in the spreadsheet for 1 reservation. I can use the SUM function to make…
Payment Terminals are currently E2EE (end to end encrypted); our parent organization requires we are Peer to Peer Encrypted (P2PE). Because of this, we cannot use BB Payment Services for walk-up payments although we'd prefer to. Please add P2PE to the hardware roadmap.
We have a link on our website to schedule birthday parties and every 30 days the Altru link changes and our website link stops working. I didn't set up the event in Altru but I'm told it's set up as a recurring event and this is just something no one has been able to solve. Is there a way to have a link to sign up for…
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