Hi everyone, We are a tiny UK charity who are just starting volunteer recruitment for fundraising volunteers. I am wondering what the best practises are for recording individuals as a volunteer on their account? BlackBaud help suggested adding a new persona called “volunteer” but any other suggestions? Thanks!
Howdy folks. Just wanted to remind everyone that this upcoming Tuesday, January 24 at 11am ET/4pm GMT is the next Open Office Hours that I'll be doing live to help answer questions. I suspect most questions this month will be around preparing tax letters and receipts for 2022. That said, I will gladly answer as many…
Hi - is anyone processing credit card or Paypal payments from constituents in India? We are having difficulties with both types of payments
I am a new eTapestry user and would love to talk with someone (either email, phone or Zoom) who considers themselves adept at producing high quality newsletters for email. I get the basics and I understand that eTap is limited compared to things like Constant Contact and/or MailChimp but I am hoping that I can at least…
One of my favorite options in eTapestry is the option to move a donation to another account. Show of hands… who knew this was possible?? This feature makes it so much easier than doing a journal type entry or or deleting a donation. Below are screenshots of the steps to take to move a donation. * Find the Account you would…
How are others who are using Donor Cover managing the fact that the total received is shown in eTapestry, as opposed to the original gift amount? As far as I'm concerned, we handle our fees in our accounting system, and while I need to receipt my donors for the full amount received, I'm only applying the original gift…
Hello! We just set-up eTapestry for our organization (yay!). I have a list of people who have signed up to receive an e-newsletter through a form on our website, and I'm wondering the best way to add those into eTapestry so they can begin receiving our newsletter. This list is just email addresses, no names, etc. I don't…
I'm not sure who needs to see this, but the Payment Services presentation from bbcon showed a checkout message for the new Complete Cover program which doesn't make grammatical sense. The phrase “By giving extra” refers to Blackbaud, when it should refer to “you” (the donor). This could be solved by changing the sentence…
Is it possible to change the text on the opt out link in Mass Communications from Remove my name from all future mass email communications to something like ‘opt out' or ‘unsubscribe’ ?
I need a video or something. No clue of how to use anything. I'm familiar with the basic template, but this drag n drop is like a foreign language to me.
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