Payment Assist Bank Accounts

Carrie Cadeau

We are testing out the Payment Assist function & have decided to open a separate bank account with our bank to use this function, as a fraud protection. With this process, we have set up a zero-balance transfer to automatically cover all expenses in that ACH account from our general checking account.

The account has been created with our bank.

The account has been created in NXT, linked in NXT for reconciliation & matched to a GL account.

Challenges:

1. When we tested it, the internal transaction came out of the ACH account but the actual withdrawal came out of our Checking Account. I'm struggling to find the help needed to align this the way we want.
2. I also need to automate the zero-balance transfer.

Guidance & experience would be great:)

Crystal Bruce

Hi @Carrie Cadeau I am checking with my team on this!

Nikki Baldwin

Hi @Carrie Cadeau, when your organization initially requested to enable Payment Assistant, Tiffany Gantlin reached out to assist you and talk through onboarding and any other issues you might have. I've requested she reach out again after seeing your post, but feel free to respond to her directly to set up a conversation!

Carrie Cadeau

I have reached out to her & have not heard back. I have also been back & forth with Venkat on it & it isn't seeming to land on answers.

Crystal Bruce

@Carrie Cadeau checking in to see if you still haven't heard from Tiffany. Thanks!

Carrie Cadeau

Yes, Appt made for Friday