When we try to create a new automatic payment in NXT in AR, we get an error that says 100% needs to be distributed. Based on what we can see on the screen it says everything is distributed and $0 remaining. So we had to go into database to create an automatic payment. We can now no longer generate automatic payments in…
We’re looking to replace our current printer (HP 2035 Laser) as it’s nearing the end of its life. What printers are you using for Accounts Payable check printing, and how have they worked out for you? I realize there are issues with Web View vs. Database View printing, so I am hoping to find recommendations from others who…
we have a couple of credit card charges that were posted to the wrong vendor and need to make corrections. even though we can reclass the general ledger, we need to have it in the correct vendor account.
Hello - before the transition to NXT, we had a Custom Report in Database View that we ran on the day we cut our checks. There is no such option from what we can tell in NXT and I have had to build one that is not easy to read and is missing some of the key information we are looking for. I have created cases (and did…
We are currently having a number of issues with the web purchasing portal. The issues range from error 503 to expired tokens while we are in the middle of creating or approving a requisition to bad gateway messages when trying to save a requisition. Multiple users have been getting the 503 error. Sometimes restarting…
I have emailed a few times asking for more information about the BB purchase card but have not received anything back and its been 3+weeks. Does anybody use their card? Is worth it? Is it troubling? Is it difficult getting help when fraud charges appear? Is it easy to set up and set limits? I have so many more questions if…
So I've just finished talking to support, and being told that there is no way to have a name come through on pledge payments that are set up via the Online Giving pledge forms because of the way the new Blackbaud checkout works. Is anyone else having this issue? How are you getting around it? How are you reconciling with…
Good Morning. I need some assistance and after briefly doing a search, I could not come up with anything My CFO has been going through permissions and settings and everything that has to do with reporting is checked. I reached out to Blackbaud's chat and they just repeatedly told me to have my administrator change my…
Hi everyone, I'm currently working with a Canadian company setup in Financial Edge NXT (FE NXT), and I need some help regarding API access. In the application, under: Settings → Payables → Configuration Section → Organization Info → GST/HST Information, there are two specific values listed that I need to extract via the…
I was just told by customer support that the ability to create a prereconciliation report is gone from NXT. It is also no longer available in database view. How am I to get approval to complete the recon without a prereconciliation report? Just tell the reviewer to trust me? Bad move, BB.
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