We are a K-12 school that currently has separate departments for LS, MS, and US (e.g. LS Science, MS Science, and US Science). Since Blackbaud does not allow teachers to make Course Recommendations for courses in other departments (see KB article 118058 as well as Idea K12OR-I-381… which was submitted in 2016 and has 111…
I don't think this is possible yet - but does anyone know if it is possible to have Blackbaud send repeated emails to teachers until they take attendance for a class? The one-time one is great, but that doesn't seem to impact some of our worst offenders.
Hello, I'm not sure if this is related to the outages last week, but something weird happened with attendance. First, we use attendance to record clinical services--clinicians update them throughout the week. After the outage, a clinician said they swear they took their attendance but it was gone for some reason so they…
A teacher brought to my attention that when he creates a new assignment, he used to be able to use Attachments- Attach files from Google Drive through his Gradebook. The button is there, but it does nothing. If he creates the assignment through the Assignment Center, the button works. Does anyone know why it will only work…
Is there a way to import the preferred last name field? When the preferred last name field was created it was not pre-populated with the last name so all of our records have blank preferred last names. And the last name field is no longer an option in Profile publish access. Core>Security>Profile access>Profile publish…
I'm hoping someone can help me understand what escalating a case actually does. I've had a case open for over 3 months and I've escalated it within support. We received an email from the support rep manager stating they received our request. However, I'm still getting updates from the original rep and still no further…
I thought I Imported a Constituent Attribute. I did a validation and no exception and went back and imported the list. But the Attribute is not showing on the constituents record. If anyone can help me with this?
Hello! We are in the process of moving our LS grading into Blackbaud from individual Google Docs. I need to add assessment skills for the grade plans and each grade level has different standards that we use. We do, however, use the same standards for both mid-year and end-of-year reports. Is it possible for me to copy the…
A number of prospective parents (15+) have contacted us after receiving the “Sorry, something went wrong. Your Blackbaud ID email does not match a user in the system. Please contact your administrator” message when trying to apply to the school. Now we also have a CURRENT parent who had been logging in successfully as of…
Is it possible to add multiple seating charts for a single class? Different seating arrangements may be needed for various situations.
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