Hello! Could anyone help me figure out why this survey isn't taking me to the assigned confirmation page? When I submit, it just reloads the page which means there is an error I cannot find. I've copied and updated everything I can from last year and combed through the code line by line comparing to be sure I didn't miss…
Hello! Has anyone had the experience of disconnecting RELO, the plugin that downloads updates from Luminate into Raiser's Edge? And if so, did you run into any issues? Do you have any recommendations for disconnecting or not disconnecting the plugin? We haven't used the plugin for many years, and recently we could no…
This month, we want to hear from you about your favorite product tip/trick that you use to make your work life easier and more productive. Maybe you have a shortcut that saves you time, a feature that enhances your workflow, or a creative way to use our products that others might not know about. Whatever it is, we would…
A recurring donor through our website form no longer shows gifts on her record at all in Luminate and the gifts seem to be processing but they don't make it over to RE either. We were recently merging duplicate records in RE and I can see she was merged and that there were 2 Luminate ID's and now she only has 1 Luminate ID…
Hi - When I'm running a MailMerge, is there a way to include Group information, most importantly the Group name, in the csv? I need to run a MailMerge with multiple Groups and I want to be able to see which Groups my constituents are in. Alternatively, is there a report I can run that will give me the same information?…
Hi - I need to be able to download the data for my groups, so I have a file with my constituents' names, the group name, the constituent ID, member ID, and exchange ID. Is there a way to export this data by group? Right now the only way I've found to get what I need is to do a query and then turn it into a mail merge, but…
My organization uses Luminate Online and Raiser's Edge to manage our online giving. When using the RE/LO integration tool, we are finding it difficult to manage gifts from organizations. Since the RE/LO tool only uses the RE individual profile format, we are finding we have lots of duplicates (one for the individual…
Is there any way to edit the text or the card selection for an already-scheduled ecard? I can see the text under the constituent's Interactions, but I don't see any way to edit this. (the constituent accidentally chose a Happy Birthday ecard image, but it isn't the recipient's birthday.)
Calling anyone using GA4. Help! I commonly use this process to quickly setup a link I can track. example: https://workingtogether.nccoast.org/site/Donation2?df_id=1480&mfc_pref=T&1480.donation=landing&s_src=parade In UA, I could just go to all traffic and easily search for my term. Now in GA4, I'm struggling with Pages and…
We'd like to bring our texting capabilities into LO if possible, rather than sticking with an external (i.e. - totally separate) system we're now using. If you have text messaging to constituents integrated with LO, either for general info, advocacy, or giving, I'd love to hear what you're using and its pros and cons.…
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