Hi - I need to be able to download the data for my groups, so I have a file with my constituents' names, the group name, the constituent ID, member ID, and exchange ID. Is there a way to export this data by group? Right now the only way I've found to get what I need is to do a query and then turn it into a mail merge, but…
My organization uses Luminate Online and Raiser's Edge to manage our online giving. When using the RE/LO integration tool, we are finding it difficult to manage gifts from organizations. Since the RE/LO tool only uses the RE individual profile format, we are finding we have lots of duplicates (one for the individual…
Is there any way to edit the text or the card selection for an already-scheduled ecard? I can see the text under the constituent's Interactions, but I don't see any way to edit this. (the constituent accidentally chose a Happy Birthday ecard image, but it isn't the recipient's birthday.)
Calling anyone using GA4. Help! I commonly use this process to quickly setup a link I can track. example: https://workingtogether.nccoast.org/site/Donation2?df_id=1480&mfc_pref=T&1480.donation=landing&s_src=parade In UA, I could just go to all traffic and easily search for my term. Now in GA4, I'm struggling with Pages and…
We'd like to bring our texting capabilities into LO if possible, rather than sticking with an external (i.e. - totally separate) system we're now using. If you have text messaging to constituents integrated with LO, either for general info, advocacy, or giving, I'd love to hear what you're using and its pros and cons.…
I'm hoping there's a way to set a default color for text links in the new (not classic) email experience, and have that default be used regardless of campaign and stationery. We'd like links to be our brand's blue color rather than the “normal” link blue. Is such a thing possible? I've poked around and not found a way to…
This is a new email platform for me and others I have used there is a way you can save email templates and create an email flow without making it active. Is this possible?
After using the default stationery “Blank Responsive”, did you notice the Blackbaud logo displays big and stretched when testing emails with the New Email Campaigns drag and drop in Luminate Online? Has anyone resolved this issue?
We've been testing an embedded form with our client's site, seemed well until we started testing submissions. In Chrome and Edge browsers, we're seeing an error ‘You must enable cookies for this web site to function properly’. On closer inspection, it seems that the cookies are getting blocked for the iframe, due to…
Just a friendly reminder that the deadline to nominate yourself or a fellow community member to the 2024 Community All-Star cohort is this Friday (November 17th). All-Stars are the community's most engaged and helpful members who are passionate about their Blackbaud product(s) and freely share their knowledge and answer…
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