Hi, We're thinking of using Just Giving as part of our Giving Day efforts. We normally allow donors to designate a gift to any fund at the university on our Giving Day, rather than one specific fund, so that the donors can participate by donating to an area that's meaningful to them (scholarships, athletics, etc.) and all…
Hi there, I need some help. We have noticed that our gifts through Just Giving, are coming in our database with the wrong appeal code. How do we fix this so that it goes to the correct code? We have looked at all the campaigns and I can't seem to find where to update to the correct appeal code. I have manually updated the…
Hello! I am a User Experience Researcher here at Blackbaud. We are conducting a usability test on some of our software products for specific tasks. What this means is if you participate, we'll ask you to try completing some tasks in the software using fictional data to help us identify areas to improve the usability for…
After syncing the JG batches in webview we are finding that when an existing supporter donates their address data is being amended. So if a donor only quotes house number and postcode it is removing the address lines, town & country from the record. I have set up a query to trace these donors so I can correct them back but…
Hi, I'm hoping someone can help me. I have a number of JustGiving Batches in Raiser's Edge NXT to approve. The problem is these gifts are missing constituent names and there is a red triangle with an exclamation mark in the Status column. What's going on with them? If I approve the batches where do the gifts go? Also what…
Last month, Blackbaud hosted our Product Update Briefings that showcased recent innovations and previewed future plans, including many features and functionality sourced from community member ideas. We’d love to hear about what you learned, what you are most excited about, or any other feedback you have below! ? Bonus – by…
When I last researched JustGiving, I was told that users did not have a way to modify or cancel their recurring gifts. They would need to contact our org in order to change the amount of the recurring gift, and if they wanted to stop a gift they would need to contact us or their bank. That was three years ago, so I…
Hi all, Not sure if I will describe this well, but currently on our campaign, when you click on the main campaign page “Give Now”, it says at the top of the pop-up box “Support Jane Smith” instead of “Support Non-Profit". But when you make the donation through that box, it shows up on the main page of the campaign for the…
Hi all! We have several supporters who have created fundraisers for our charity via JustGiving. However, we have no way of knowing what these fundraisers are until we run a donation report. Is this really the only way? Also, I thought (probably incorrectly) that fundraisers created by others would show on our charity's…
We are hosting a competition for the alumni of our C5 Leaders program. Each class will create its own fundraising page and the class that raises the highest $$$ and inspires the largest number of donors wins. We just want one page per class that alumni of that class can share with their networks to get donations on that…
It looks like you're new here. Sign in or register to get started.