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Blackbaud Altru®
Blackbaud Altru® General Discussions
Modifying Check Amount
Eric Hermann
I'm having an issue when my staff accidentally enter in the wrong amount for a check. I haven't come across any way for me to modify the payment after they've completed the sale.
Does anyone have recommendations?
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Sales
Comments
Dianne Crosby
I think the only option is to refund the order and process it again with the correct amount.
Here's a similar problem you can vote for:
https://altru.ideas.aha.io/ideas/ALTRU-I-1589
Maria Sainz
Eric,
Is the check received on a sales order (Daily, Advance or Group sales) or through the back office as a payment?
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