The most recent content from our members.
Hello Altru Users! Membership sales commissions are paid out 2x a month to our Ticketing Agents and other non-membership based positions who make a membership sale (Join, Renew, Rejoin, Upgrade, Downgrade, and Mid-Term Upgrade). We are able to deny commission based upon a predetermined set of data entry and order…
Hi, We are setting up a cafe and are interested to see if Altru is compatible with the program square? We are trying to come up with a fast easy payment solution for our cafe customers. Thank you!
Since we have started using the BBPOS WisePOS E payment terminals, we do not require customer signatures. Our receipts are still printing the merchant copy for a signature which we just crumple and throw out, a huge waste of receipt paper! Configuration of receipts is not something I am very familiar with and I'm not…
We work with a number of businesses that would like to do discounts for their guests. Is it at all possible for a guest to use a discount code only once and not be active after that? We want the code to just apply to that business and the discount for one transaction only per guest and not be a public option.
Have we missed the conversation on tap pay? Is this available with blackbaud Altru? The world has changed and we are in the dark ages it seems.
I have an unresolved order that the customer did online. It states that “- An error occurred while building an item in the cart. To complete the order, edit the item and enter any missing information. If you are unable to edit the item, remove it from the cart and re-create it.” the person filled it out online and the…
Can you add tickets back into inventory after you have refunded the sale and chose No?
We went digital on Oct 1, 2024, and in an attempt to get more adoption of the digital card we will start implementing a $5 fee to replace a paper card if a physical card has already been printed (thus pushing them into the digital card for free!) How would we set this up so the revenue goes to Membership from daily sales.
Is there a limit to how far past a program date we can sell tickets online? I thought as long as the online on-sale period was extended out a web link should be available? I'm trying to provide a web link for a program that occurred a little less than a month ago. I've extended the Online on-sale period for 43,800 minutes…
Hello! Our tablets went down yesterday and in the process, when the staff pressed the “credit” button, it would glitch and hit the “cash” button. I now have their drawers as short by the phantom cash, and I need to find and void those transactions. I am not finding the transactions through sales>order search, and am now…
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