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User and Student Lists

Barbara McGinley

This morning 3/17/2020. The lists I created are no longer working. Even after recreating it will say it is saved but when you reopen it is not saving the filters. I had a chat with BB and they were turning it over to the data team. I wish they would not be making changes on Wednesday mornings especially with most schools being close. Has anyone else experienced this problem.

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Barbara McGinley

Just realized it is Tuesday not Wednesday.

Nancy Kierstead

You are talking about the "SKY" lists, correct? My "Students" list is not working at all. I have the same problem you reported. None of the filters on existing lists are saved, and I cannot apply any filters to new lists. I'll give a call and report this as well.

Barbara McGinley

Yes Nancy you are correct. I thought it was Wednesday and they had done an update but that is not the case.

Nancy Kierstead

They released an update today. I'm calling to report it. Did you report it as well?

Kathy Hannon

The last few updates have been on Tuesdays ... I think they moved from Wednesday updates to Tuesday’s ... having the same problem wi5h lists, just started

Nancy Kierstead

I was able to get through to support via chat. "This is an issue we are actively working to resolve at this time and have listed as critical."

Hoping for a quick resolution!

Candace Chesler

I have found that some of my lists work - and some don't - inconsistent across the platform. I've also had a few list where the filters were no longer visible - so I wasn't sure how to recreate the list. I'm experiencing this issue with all of my SKY lists - not just User and Student.

In Enrollment Management and Core - I was able to remove and then re-apply the filters - but not with my Attendance lists in Academics.

Thanks for posting Barbara. It's always good to know when others share our pain!

Janet Wittenberg

This bug was fixed mid-afternoon yesterday. Sorry for the disruption, and yes, releases are now every Tuesday!

Barbara McGinley

Thank you but can the updates be tested more before they are rolled out. At the moment schools can not have major disruption especially when we are trying to establish a new norm of education.

Sondra Berry

Janet Wittenberg‍ has Blackbaud considered suspending updates while so many of us are working remotely? We are already outside of our comfort zone and having people pull us in a million directions with their technology needs. Would you please pass along the request for Blackbaud to suspend all updates (other than big bug fixes) for the next month or two? I think all schools would appreciate not worrying about the system breaking. Thank you.

Barbara McGinley

Sondra that was a great suggestion.