Searching for PO Boxes

Megan Hearn

Hello,


My organization recently switch from The Raiser's Edge 7 to Raiser's Edge NXT. While searching in NXT for a record via PO Box, no results come up. When I search for a donor who I know has a PO Box, their record pulls up with the PO Box as the primary address. When we search for a street address, it pulls those records up just fine. 


Database view still searches for PO Boxes with no problem.


Has anyone else experienced this? Is there a fix?

JoAnn Strommen

Are you searching for "PO Box" using NXT search?  I didn't know NXT did searches by anything other than name.   If it does, hope someone will explain easy way to do so.  

Megan Hearn

JoAnn, I've been able to use the magnifying glass to search by name, address - except PO Boxes -(it even searches by previous addresses) and phone numbers. 

JoAnn Strommen

LOL Interesting.  I earlier typed in my street address and result was no records found. Tested before replying to your post. 


Typed it in now and it found me.   But, no PO Box results even when I enter an existing # doesn't find record. Odd.


I don't use NXT much but good to know that it does work, well at least sometimes.