nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

New Constituents

Shawna Morrell

I have found that when I add a new constituent to database view it is not transferring to RE NXT. HELP!!! Am I missing a step?

Shawna Morrell

Find more posts tagged with

Data Entry

Comments

Dariel Dixon

I don't think you are missing a step. How are you looking for them? If you do a search for them, they should pop right up, but it can take up to 3 hours for them to show up in lists.

JoAnn Strommen

Record should be found in NXT - don't know of any extra step required. I know there can be a log of up to 60 minutes for media files added in db view to populate in NXT. I don't know about a lag time for records. If you've saved record in db and are certain you're entering name correctly in NXT, I guess I'd wait and see if it shows up.

I'm assuming you have rights to view all records. We have some users who are blocked from seeing records with a particular constituent code.

If it doesn't show, I'd do a chat with support.

Stephen Zaborowski

The delays are difficult to deal with, and they flow from RENXT to Database MUCH more quickly. Don't lose heart!

Karen Diener

I keep this bookmarked: https://kb.blackbaud.com/articles/Article/103876

I've never had much of an issue with constituent data refreshing from either direction. I would definitely check security settings - that's a good thought.

Karen