eCommerce Module - Deductible Values

Amber Snyder
Amber Snyder
Seventh Anniversary Kudos 1 Participant Facilitator 1
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
We're experiencing an issue with receipting in the eCommerce module. When a constituent makes a purchase with a discount code, this often brings the total paid below the FMV for the item(s). The receipt the donor receives states that their deductible amount is the total FMV. This is also pushing through to our CRM (Luminate CRM).


Example - Constituent purchases items with a total FMV of $100. The constituent uses a discount code to make the purchase price $0. The receipt is showing the deductible value as $100.


Does anyone have a fix for this or other recommendations or advice?
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