Cameron Alzubi:Now that Venmo and PayPal are hard-coded payment options, is has anyone incorporated those payment options into their online giving pages? If so, what does that look like?
Are they already available? Perhaps I'm missing it on my OLX forms.
Austen Brown:Hi Judy Spigarelli - These payment options are 'coming soon' to OLX. See my comment below to Cameron, it contains more detail.
Thanks so much, Austen That's what I thought, but then was unsure. I appreciate your assistance!
Lauren, how did you get the PayPal button on your donate page?
@Cheri Crist PayPal provides us a html code we can plug into the donation page on our website. This sits Above the code for the OLX page
This is great information, and I've set up PayPal for our institution, and it is working fine. The problem I'm having is that the initial Online Express form on our website only shows “Credit Card” and “Direct Debit” as payment options. Its not until you click “Credit Card” that you are presented with the option to pay with PayPal on Blackbaud Checkout screen. For donors, they may not even realize that PayPal is an accepted payment method with us unless they attempt to donate with a credit card first. Can this be fixed?
This is interesting Geoff. Are you using Blackbaud Checkout - where there are both the PayPal and Venmo buttons that has just been recently been released?
Our organization is thinking of moving toward the new Blackbaud Checkout with Paypal and Venmo and are interested also to know if any organization out there has done/is doing this? One question I have are the PayPal/Venmo fees on top of the Blackbaud OneRate fee of 2.8% +.26 per transaction. It appears then we will have 2 sets of fees for these transactions. Also the reporting for Venmo - I'm hearing that it will be in PayPal, but in a PayPal chat, they said it would be in Venmo. This processing side of things is hazy and very important to us. Would love anyone's comments!
Hi Kristi - the PayPal fees that you referenced are not on top of what you are charged via BBMS, they are separate and only for transactions processed via PayPal. Additionally, after Venmo was added to Blackbaud Checkout recently it caused errors and was subsequently removed - PayPal remains an option within Blackbaud Checkout. Any donation processed via PayPal/Venmo will be within your linked PayPal Business Account. If you have any questions, feel free to ask them here or DM me.
Has the Venmo problem been solved yet? We would love to have that feature on our site. Thanks!
Hi @Natalie Sambamurty - Nothing has been mentioned by Blackbaud concerning Venmo lately, but I would imagine they are actively working on a fix. In the meantime, you are still able to utilize the PayPal integration with Blackbaud Checkout and offer that additional payment option to your donors.
Do you still use Venmo? Is it easy to use?
I have recently transitioned into the consulting side of the world, but at my previous organization we did not offer Venmo a payment option unless it available within Blackbaud Checkout. When it was working correctly, without errors, it was as easy to use for donors as the PayPal option is currently.
@Austen Brown this is a PayPal processing question. We have noticed that when we transfer our money from PayPal it can be transferred to any bank account. How are others ensuring it isn't being transferred to a personal account? Trying to figure out the internal controls.
Hi @Jenny Stephens - At my last org, Finance ran point on the PayPal account and controlled access. The only bank account/s loaded into the PayPal account were the organization's. Same with RE, restrict access based on job responsibilities and think through who really needs access to this area of the process.
