Luminate Online Slowed Down?

Josh Mumm

After the recent release, every page load in Luminate Online - from logging in to viewing a group - is incredibly slow. This product is practically unusable now, as it takes forever to do simple tasks. This has lasted a few days now.


Is anyone else having this experience?

David Tang

Hello Josh,


Yes, LO has been extremely slow since yesterday. BB Support has placed this issue to their Active Issue Status board (https://status.blackbaud.com/) as a result. I just checked and it is still up there.

Josh Mumm

Thanks, David!

Amanda Lee

Glad to see we are not the only ones having this issue. Hopefully it will be resolved soon!

Kim Ethridge

We've been getting complaints, especially about event registrations.

David Tang

Just want to add that any Plug-In connects to LO would also be affected by its slowness.


For us, we originally detected the Plug-In of ImportOmatic to be extremely slow and thought something was wrong with it. After a Support Ticket going out to them, they reported to Blackbaud and confirmed LO was the culprit.

Josh Mumm

Interesting, Kim. Does anyone know if transactions or form submissions (especially donations) are affected by this issue? The page-load time doesn't seem to affected to me, but idk about submitting/processing.

Kim Ethridge

I haven't heard any complaints about donation pages, but we are having trouble with registration pages -- when folks complete the form and click register it's just not progressing.

Gaby Gollub

It sounds like this may now be resolved. Fingers crossed!
https://status.blackbaud.com/incidents/qn83yx4yfxn3

Josh Mumm

Yes!!! I noticed this.


Our account was also one of the folks who had deliverability issues. I just got a message that was resolved, too - so I think these things were connected somehow. (They said the deliverability issues were server-related.)

Philip Nawrocki

I just see that a 'fix has been implemented' and another update will be provided at 9 a.m. CST, which is right now.