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Please update article about Connect RE to reflect changes to ON API

Brian Hoyt

Today we contaced RE support about issues with Connect RE. They sent us to Error: Oops! Can't Connect to the ON products - when accessing Connect Raiser's Edge (blackbaud.com) then I contacted K-12 EMS support and they sent us to How do I transition my ON API account to a key/secret authentication method? (blackbaud.com) which links to What URL and credentials do I use when setting up Connect RE in Raiser's Edge? (blackbaud.com). The first article desperately needs to be updated to talk about last article. Also was a notification sent to Connect RE users about updating credentials and instructions? I got it for other integrations but not Connect RE.

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Comments

Elizabeth Perron

Hi @Brian Hoyt,

Thank you for the links and advice. I will reach out to my Blackbaud peers to find the owners of these resources. It may take a bit. I'll private message you as it progresses.

In harmony,

Elizabeth

Blackbaud Community Team